This is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team.
This is an operations customer service task. Act as the single contact point for all key clients & facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc.
Responsibilities:
- Responsible for daily communications to provide technical advices/guidance to trade related products to enhance services image to all key clients.
- Responsible for end to end trade finance transaction coordinators to ensure smooth implementation
- Play a key role in timely resolution of queries and optimal service delivery within desired timelines
- Act as a focal point for all service-level initiatives
- Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty
- Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all ‘Customer experience’
- Consider risk and control issues when providing solutions to Customers & ensure pro-active escalation of key issues
- Pro-actively engage Sales & Product teams and provide business leads on key parameters like: Year-on-year Volume analysis at customer and product level, provide inputs to RM / Sales with regards to potential incremental business from customer.
- Periodic review of inactive clients with sales / product to discuss reasons for decline in volumes and evaluate whether certain names qualify for exclusion from TSP listing.
- Other tasks assigned by Unit Head
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Qualifications:
- Good knowledge of Trade products and International rules (UCP600, ISBP, ISP)
- Must be computer literate (knowledge of Windows-based programs such Ms Word, Ms Excel, Power Point are required)
- Must be able to work well under pressure
- Must be faithful, flexible, meticulous and attentive to details; strong organization, matured and administration/leadership skills
- Must be self-motivated and pro-active; hard-working and responsible
- Strong verbal and written communication skills in both English and Vietnamese
Education and Experience:
- 2-3 years proven track record in operations of trade services and trade finance (in a bank or at a major MNC non-bank is preferred)
- Bachelor’s/University degree (in Banking, Finance, Economics & Foreign Trade)
PERSONAL ATTRIBUTES
- Professional disposition and customer-focused attitude towards both internal and external customers.
- Strong interpersonal skills, persuasive and articulate personality
- Tenacious and take pride in getting the job done the right way the first time.
- Good team skills
- Maturity, credibility, energy and enthusiasm
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Transaction Services-
Job Family:
Cash Management-
Time Type:
Full time-
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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