Are you seeking an opportunity to work abroad while assisting customers with their inquiries? We have the perfect job for you! Join a global leader in the travel industry, where you will play a vital role in providing exceptional customer experiences. And the best part? This opportunity awaits you in the vibrant city of Budapest!
As a Customer Experience Specialist, your primary focus will be ensuring that customers receive the best possible assistance and support regarding their bookings. You will be responsible for addressing their inquiries, resolving issues, and delivering a seamless customer experience.
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By accepting this position, you will have the chance to immerse yourself in the rich culture and history of Budapest. Explore the underground caves, marvel at the stunning Parliament building, and indulge in the delicious cuisine that Budapest has to offer.
If you are excited about the opportunity to work abroad, embrace a new culture, and provide outstanding customer service in the travel industry, then this position is perfect for you. Don't miss out on this opportunity—take a closer look at this position and embark on a rewarding adventure in Budapest!
Tasks
- To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual and team goals (KPIs)
- Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.
- Must have an advanced command of spoken and written level of language & English (level C1 or higher according to The Common European Framework )
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical thinker with attention to detail.
- Willing to work on rotating shifts, public holidays, and weekends
- Ability to work in both a team environment and independently
- Demonstrate a high degree of integrity and confidentiality
- Permanent contract (40 hours per week)
- 5-day work week
- Competitive salary
- 4 weeks of paid training
- Discounted hotel accommodation; anywhere in the world
- Exposure to the travel industry
- Career advancement opportunities at any of our office locations globally
- Work culture: balance in work and life
- Work environment: multinational
- Dress code: smart casual
- Strategic office location
Budapest, Hungary
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