Job Description :
Job Title: Junior Customer Experience Executive – Polish Speaking
Location: Budapest
Contract Term: Permanent
From pioneers like Arthur Guinness, John Walker and Elizabeth Cumming, to the digital disrupters already shaping our future, at Diageo, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with eCommerce at the heart of everything we do, we’re creating our legacy for tomorrow! Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too!
About us
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
About the role
You will represent the “one face to the Customer” approach, drive Customer satisfaction through service excellence and own cash collection. You will develop and manage excellent business partnering with Customers as well as with In-Market Supply Chain, Sales and Commercial Finance Teams. You will leverage your own role as a single point of contact to influence Customers and drive Diageo cash results as well as Customer satisfaction.
Key accountabilities:
- Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues (service, cash, dispute, data or technical related)
- Proactive out of stock management, involve Customer to the decision by offering alternatives
- Proactive cash collection
- Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)
- Manage phone orders and Customer initiated order amendments in SAP
- Manage customer ledger (reasoncode and text up-to-date information on overdue invoices, rejected and unidentified deductions)
- Give input to cash forecasting
- Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
- Take ownership of incoming queries from Customers
- Update customer contact details and knowledge book regularly
- Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance Teams
- Actively promote risk management agendas
What you’ll bring
- Fluent Polish language skills
- Good English language skills, as it is the company language
- Willingness and ability to build great relationships with Customers
- Excellent customer service and customer care mind-set
- Excellent interpersonal and communication skills, assertiveness
- Ability to effectively prioritise own tasks building on knowledge of Customers’ business
Benefits
- Unique Family Leave opportunity
- We work without border - you will work with people from all over the world
- You will deal with world class brand portfolio
- Wide variety of thematic events, afterwork activities organized by employee communities
- Product Allowance to purchase company products from the staff shop
- We won the Fittest Workplace Award, of course we have a Gym
- Urban legend is true, we do have a Rooftop Bar
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
To read more and apply, visit
www.ourheritageyourfuture.com
Worker Type :
Regular
Primary Location:
Budapest
Additional Locations :
Job Posting Start Date :
2023-05-12