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About our Team:
Due to the recent expansion of our client base here, we are seeking a new team member to join our existing client support team.
We value an ability to learn quickly, creativity, attention to detail as well as the ability to self-manage. Being a small team, you will have the opportunity to communicate directly with our customers in gathering feedback and requirements so good communication skills are essential.
Responsibilities
- Provide first line of support via telephone, ticketing system or internal referral to our clients and become their main support interface with the business.
- Perform remote diagnostic testing and analysis to help resolve client enquiries
- Perform QA or User Acceptance Testing of newly built client solutions enhancements.
- The option to carry out Warranty inspections
- Provide internal solution support to sales and development teams
Essential skills required.
- Computer skills both software and hardware.
- Excellent communication skills (written & verbal).
- Good documentation skills.
Personal qualities & behavioural traits
- Flexible approach to work, be able to grow with the company as it too grows.
- Able to work autonomously and part of a small team.
- Ability to build and maintain client, supplier, and internal team member relationships.
- Have proven problem analysis and problem solving skills
- Organised with a sense of urgency
- High attention to detail.
- Pride in your work
- And a can-do attitude.
Job Type: Full-time
Salary: $31.50 per hour
Benefits:
- Dental care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- On call
- Overtime
Supplemental pay types:
- Overtime pay
Work Location: In person
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