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We are looking for Email & Chat support executive for Central Contact Center. Applicants should be well versed with typing skills and should have good communication skills.
Responsibilities:
- Responsible for answering and addressing clients queries through chat and email.
- To Analyze clients requirements.
- Ownership of client issues and resolving them on a priority.
- Multi-Tasking skills.
- Good Decision-Making skills.
- Good Proficiency in English and other regional languages.
- Flexible to work on a shift basis.
Qualifications:
- Experience as a Customer Support Specialist or similar CS role for at least 1 year.
- Graduation is Mandatory (10+ three years of diploma can also apply).
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Languages-English.
Skills Required:
- Freshers with strong customer focus.
- Basic knowledge of computers- MS Office.
- Self-motivated and a good team player.
- Should be flexible for Rotational day shifts.
- Flexible to work in any shifts round the clock /6 days.
- Any customer service experience/BPO experience.
Shift Rotational 6 days of working1 day rotational week off.
Job Type: Full-time
Salary: From ₹15,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Vadodara - 391760, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Speak with the employer
+91 6358873351
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