Sales Executive, Customer Retention for a large client - Spanish speaker
Location, Amsterdam. Part office and part home based.
Fixed term contract – 7 months
Who are we?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
Company Values;
Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.
The Opportunity;
Answering calls from customers who want to cancel their mobile and gadget insurance, you'll help them protect the things that matter most. The voice of some of the biggest brands in telecoms, you'll go out of your way to help over 8 million customers with their lost and broken gadgets. Taking ownership of queries, you'll get to know customers and put them at ease.
We're looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work.
Main responsibilities are;
This role is to deliver excellent service to our customers and maximize opportunities within the sales function.
You will be responsible for retaining customers and setting up new policies on none advised basis using a structured script.
- To achieve individual KPI’s and sales targets
- Follow a script on all calls and be compliant with the business process
- Put the customer at the centre of everything you do and deliver fair customer outcomes
- Use retention skills to convert customers who are calling to cancel their insurance
- Provide excellent customer service in line with our Quality Assurance Guidelines
- Be thorough and organized in the tracking of all calls and information
The ideal candidate will have the following skills, knowledge and expertise;
- Fluent in Spanish is essential plus proficient in English
- Excellent Customer Care Skills
- Professional attitude
- Able to follow a scripted process
- Compliant with business processes at all times
- Ability to stay motivated whilst working in a repetitive environment
- Experience in a Call Centre
- Support the customer service areas when applicable
Benefits & Training
- Monthly commission Scheme
- Premium free pension and WIA insurance
- Flexible Working
- A net fixed home - work travel allowance based on your travel distance
- A net fixed working from home allowance
- 28 holidays
- Internal Wellbeing Programme
- LinkedIn Learning
- Learning and Development opportunities
At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.
To view a full list of the responsibilities and requirements, please visit the job description on the European Careers site.
We look forward to receiving your application!
Job Type: Permanent
Salary: €2,150.00 - €2,500.00 per month
Ability to commute/relocate:
- 1105 BE Amsterdam-Zuidoost: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in 1105 BE Amsterdam-Zuidoost
