Company: SSC Perfumes & Cosmetics
Country / Region : South Korea
City : Seoul
Business group: Perfumes & Cosmetics
Contract type: Temporary Job
Function: General Management
Experience required: Beginner
Reference No.: SSCPC01446
Date of publication: 2023.05.17
POSITION
- Operate daily jobs of answering and follow-up customers’ inquiries on products and services in a timely, accurate and effective communication way with professional knowledge.
- Respond to customers and internal stakeholders calls and e-mails on products/purchases/delivery information (price, usage, delivery status, promotion information etc.)
- Handle customer claims in accordance with internal guidelines and procedures.
- Determine the nature of the contact and capture relevant data for the customer information database.
- Providing answers to customers inquiries on Q&A boards on a daily basis. Monitor up-to-date information is maintained throughout various online sales doors.
- Summarize customer contact data on inquiry volume and trend for assigned channels/brands
- Review and revise materials on product information guideline as needed.
- Perform general administrative functions and provide support as required.
PROFILE
- 0~1 years of CX relevant working experience is preferred
- Strong interpersonal and communication skills
- Open-minded and proactive attitude
- Ability to work under pressure
- Well organized, multi-tasking, agile
- Call center environment of work experience is preferred
ADDITIONAL INFORMATION
This is 1-year contract
RECRUITMENT STEPS
Application - 1st Interview - 2nd Intervew
