About this opportunity
This Job Role is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a Second Level Operations support. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do:
Develop & maintain solutions based on automation use case candidates.- Investigate the possible source of problems for the automation components
- Improve and drive recovery processes
- Provide domain expertise to automation and analytics team to support analytics and automation use cases
- Develop, maintain & improve automated Service Delivery methodologies.
- Perform trend analysis to proactively detect possible failures. This shall ensure restoration and repair as a result of its own analysis or when prompted by automated operations or domain support Service Function processes.
- Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are accurately implemented without causing any negative impact on the availability of the service)
To be successful in the role you must have:
Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent- Solid knowledge of Network Architecture in technologies of 2G, 3G, 4G & 5G. High-level Core Network knowledge PS: SGSN-MME, EPG, DSC, IP works, PCRF, vSAPC, WMG, DEA, AMF, SMF/UPF
- Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, beneficial services
- KPI formulas, KPI degradation, and KPI solving
- Analytical and synthesis capabilities
- Solid knowledge of operation and fixing of multivendor telecommunication equipment’s
- Good understanding of Machine Learning, Artificial Intelligence & Cloud technologies
- Solid grasp of Scripting
- Detailed knowledge of Services and customer segmentation
- Core and access network performance/configuration parameters and their interpretation and usage.
- Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote
General Competences:
Be able to work independently and proactively- On-call 24x7 availability in a team rotation system
- Flexible and responsive
- Open approach to solving problems
- Methodical approach to work
- Must be able to work to tight timelines
Benefits:
Contract type: full time;- 25 vacation days/year;
- Medical & life insurance;
- Career plan mentoring;
- Referral bonuses for recommending your friends to work at Ericsson;
- Flexible benefits from your favorite brands available on flexible benefits portal;
- Gym subscription (available in flex benefits together with a series of other options);
- Internal learning platform to develop your knowledge, skills, and proficiencies & curated external content - articles, videos, courses, podcasts, and books from external libraries such as Skillsoft, Pluralsight, Big Think, EdX, TED Talks, Khan Academy, YouTube, and the open web itself (learning platform mobile-enabled);
- In case of travel, daily allowance, transport, and accommodation will be paid by the company.
- Part of an active community via Brand Ambassadors, CSR Activities, Sports Teams.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
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