Vital Research is seeking remote Field Interviewers to serve as independent contractors to conduct phone interviews with older adults on our PACE I-SAT survey project that aims to improve participant satisfaction. This temporary project begins in late June and is expected to run through August 2024. Work during the project may not be continuous, depending on the availability of interview assignments.
During a mandatory virtual training the week of July 26th, Field Interviewers receive instructions on how to call potential participants to request their participation in the project, schedule phone interviews, and conduct those interviews. Once interviewers successfully pass training, they become part of a team responsible for interviewing throughout the state. If you are seeking a great opportunity in a results-driven environment, this may be a PRIME opportunity for you!
Responsibilities
- Using your personal computer (or other devices), conduct 20-minute phone interviews in an atmosphere of privacy.
- Organize and schedule interviews Monday-Saturday between 9 a.m. and 7 p.m. local time.
- Be punctual, work independently, and remain unbiased when conducting interviews.
- Keep organized records of calls/interviews and update respondent status daily (e.g., completed interviews, scheduled interviews, refusals, etc.).
- Build positive relationships with customers and comprehend customer feedback.
- Comply with confidentiality, federal HIPAA regulations, and adhere to data security requirements.
- Utilize personal cell phone and email address to regularly be in touch with Vital Research.
Requirements
- Comfort interacting with older adults and demonstrate concern and sensitivity to issues of disability, illness, and communication challenges.
- Strong organization, time management, and interpersonal skills with the ability to communicate skillfully and in a timely manner via email and phone.
- Proficient with email, uploading/downloading files, Internet use, and troubleshooting possible technical glitches.
- Personal computers (or other selected devices) must have access to view and modify MS Excel and access the internet.
- Reliable wireless Internet.
- Ability to read, type, and record responses accurately on a handheld tablet computer (e.g., Kindle, iPad) with a touchscreen.
- Ability to follow structured protocols to comply with confidentiality and federal HIPAA regulations.
- Must have 20+ hours of availability per week.
Desired Qualifications
- Familiarity with older adults, nursing homes, assisted living, or adult daycare centers preferred.
- Interviewing experience preferred.
Compensation:
- $25/hr. for training
- $15/hr when completing 0-1 interviews or
- $10.50 per completed interview when completing more than one interview per hour
For consideration, please submit BOTH a cover letter and resume.
Vital Research is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, genetic information, or national origin. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Overview
Vital Research is a national research consulting firm, founded in 1982, specializing in delivering quality social science research. Our team executes research, evaluation, and survey projects to clients across 37 states spanning multiple industries. The result — we help clients answer key questions, generate useful findings, and transform communities. Visit us at https://vitalresearch.com
