Job Description
As a Customer Support, you will be responsible for helping customers with flight reservations, itinerary changes, baggage concerns,…etc
Detailed Duties and Responsibilities
- The for the customer, responding to the various incoming requests, and solving emerging issues “Through Phone, Email and Chat”
- customer needs.
- in specialized training.
- customers with flight reservations, itinerary changes, baggage concerns,…etc.
- customer needs and assisting to solve the issue faced.
- customer complaints.
- a good relationship with the customer while improving customer satisfaction.
- Participating in the and customer satisfaction by providing additional insights on how to improve them.
Targeted Qualifications
- , starting +/ level “ , , ”, starting / level or higher.
- Or , starting +/ level.
- Previous Customer Service experience – is a plus.
- Personnel culture and a positive attitude.
- Attention to detail and problem-solving.
- Skills for efficient navigation of the internet and MS Office applications.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized & Punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.
Offer & Benefits
- Salary Offered: – Gross Monthly Salary “Depending on The language and Experience”
- Speakers Gross Monthly Salary.
- Speakers Gross Monthly Salary.
- Speakers – Gross Monthly Salary “Depending on Experience and language fluency”
- Speakers – Gross Monthly Salary “Depending on Experience and language fluency”
- Technical training, soft skills training and Development Programs.
- Shift Based: Yes.
- Office based in , .
- Monday – Sunday From 9:00 to 20:00.
- Employment contract “Civil and Labour contracts”
- A dynamic work environment in a dynamically developing international company.
How To Apply
If you are interested in the job and you meet the above criteria you need to:
Kindly send your CV to jobs@spotonps.com while including the Job Title in the subject and the consent statement in your CV.
By sharing your CV with us by email, you are consenting to the following statement.
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
In the CV, or resume or application, place the following statement:
“I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “Spot On Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”
